We reserve the right to amend these terms. A current copy can always be found on our website.
Money Back Guarantee
In the event that a client is unhappy with their first clean they will be entitled to a full refund. The
client must make this clear to Alston Knight at the end of the first clean clean and before they are in receipt of further cleaning services from Alston Knight.
All clients are entitled to one complimentary single or double mattress steam clean per year.
The client will have been a member of Alston Knight for a minimum of three calendar months before exercising this entitlement.
Assisted Food Shopping
The clients designated shop or supermarket must be within 3 miles of the client’s property.
A cleaner is provided to the client subject to these terms and conditions.
Right to Cancel(Cooling off)
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a cancellation form to be completed by the client, signed and returned to us within 14 days of the client originally signing the contract, will be included with our agency agreement.
The client will sign an agreement setting out their requirements and agreeing to the payment of money. We agree to provide the client with suitable cleaners until the agreement ends. See: Termination.
The client will set up a standing order mandate with their bank to authorise monthly payments to Alston Knight each month in advance. Payments shall continue until the agreement ends. See: Termination.
We provide insurance cover for accidental damage to items worth over £100. The client will be suitably insured against their liabilities to the cleaner. The client will not be covered by our insurance policy if the cleaner was not introduced to them by us, or if any of the terms of this agreement are broken.
Alston Knight shall not be liable for any consequential or indirect losses incurred by client(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason.
We shall not be liable for collusion or theft of property or possessions. Neither party shall be liable for any failure in the performance of any of its obligations under this agreement caused by factors outside its control. English law shall cover this agreement and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding it.
- The cleaner is introduced to the client as a self-employed cleaner and the client shall retain the cleaner only under an agreement for their services. The client shall agree with the cleaner directly the terms of such an agreement.
- The client shall agree with the cleaner what services are to be performed by the cleaner.
- The client shall pay the cleaner’s charges to the cleaner.
We may terminate the agreement by giving notice to the client in writing. The client may terminate the agreement only by giving one months’ notice to Alston Knight in writing.
For a period of 12 months following termination of the agreement the client shall not engage directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the Alston Knight to the client. If the client so engages a cleaner, then damages of up to 12 months of the agency fee will be claimed.
It is the client’s responsibility to ensure that the standing order mandate paying the Alston Knight is cancelled through the bank of the clients upon ending the agreement. Payments received after the months’ notice period will incur an administration fee of £10.
If any provision of these terms and conditions shall be found to be void, invalid or unenforceable, whether by a court of law, agreement of the parties or otherwise, the remainder of this agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, removed.